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Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide. Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Enterprise Support & Reliability Engineering (ESRE) Team You will be part of the Enterprise Support and Reliability Engineering - Supplychain Support group, supporting our mission of providing frictionless, always-on Supplychain services to the customers, as well as supporting custom business workflow tooling. We monitor the productions Supplychain services, detect issues early, and resolve operational and functional issues As the Director of SRE, you will play a pivotal role in fostering a culture of continuous improvement while ensuring the robust performance of our systems in a highly transactional, global eCommerce environment. The role requires deep technical expertise in eCommerce platforms, order management systems (specifically IBM Sterling), and supply chain operations. Responsibilities Lead and Manage a cross skilled team of site reliability engineers responsible for supporting,m maintaining and scaling our eCommerce platforms and IBM Sterling Order Management System (OMS): Custom eCommerce platform, IBM Sterling Order Management & custom-built micro-services including inventory promising for direct to customer and stores, inventory sourcing, transactional visibility, Payment processing, order management and maintenance, Custom Drop Ship UI, Care Center UI, Returns UI and MDM. Provide technical and functional leadership with deep knowledge in the above areas and contribute as Supply Chain SME in the product design, solution design, deployment, business reviews, 3rd party vendor tools assessments discussions. Think strategically to evaluate the current state and create and execute a road map to build operational efficiencies, supportability of the new features and ensure high stability. A highly accountable with a hands-on approach to coach and lead teams to fix issues actively and continuously identify patterns for a larger problem solve to avoid repeat issues. Manage leadership communication and ensure the priority issues are closed end to end even if requires cutting across the teams. Work closely with Engineering, DevOps, Product, and Business teams to enhance system performance, optimize workflows, and improve product uptime. Develop and enforce disaster recovery and business continuity strategies to minimize service interruptions. Build urgency and accountability about customer problems and solve them quickly to minimize business loss. Apply technology and automation to improve monitoring, alerting and issue resolution. Build strong teams to have well-defined procedures, run books for triage and resolution. Build clearly defined and communicated SLA, issue categories, a point of contact, triage & decision trees and hold teams accountable for it. Develop and maintain a strong and real-time feedback loop with the development, product and business teams to alert and implement on issues that could be avoided through better design, coding or monitoring. Drive production stability and reliability efforts throughout the year to prepare for peak volume days and key events. Plan, organize, and manage assignments and operations by prioritizing and directing the activities of the team. Direct cross-functional teams using interactive and motivational leadership; acknowledged for hiring, mentoring, performance appraisals & career development of the team. Mentor and guide senior engineers and managers, fostering a culture of growth, collaboration, and accountability. Define team structure and recruitment strategies to build a strong, diverse team. Highly attentive and responsive to communication. Operate a computer and communicate via telephone Criteria An ideal candidate should have technology delivery and production support expertise for large scale Omni-channel operations teams 12+ years of total technology hands-on experience with focus on design, development, testing and support activities Proven track record of managing and scaling high-performing SRE or Operations teams, ideally in eCommerce, supply chain, or enterprise-scale environments. 5+ years as a manager level experience in similar function Experience to build, evolve and coach teams on technology and process improvements. Strong expertise in eCommerce platforms, IBM Sterling Order Management System (OMS), and integrated supply chain applications.A Bachelor's or master's degree in computer science or related field. Hands-on experience with monitoring, logging, and observability tools (e.g., Prometheus, Grafana, ELK stack, Splunk, Datadog, New Relic). Experience with incident management tools (e.g., PagerDuty, Opsgenie) and root cause analysis processes. Strong understanding of supply chain processes, order management, and logistics, with experience optimizing eCommerce and OMS solutions in high-volume environments. Knowledge of transaction systems, inventory management, and order fulfillment processes. Ability to focus on right priorities and drive teams towards achieving them Curiosity to learn quickly and implement it to the function A leader with a growth mindset, continuously evolving practices, and improving team performance. Ability to work in a fast-paced, dynamic environment with shifting priorities. Passionate about creating a customer-first experience while ensuring high reliability and uptime. Ability to perform work onsite in the Pune office full-time pending state, local, and Company return-to-work guidance during and after the COVID-19 pandemic. We believe in People First We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first. Your Journey in Continued Learning In-person and online learning opportunities through WSI University Cross-brand and cross-function career opportunities Resources for self-development Advisor (Mentor) program Career development workshops and learning programs Speaker series

Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide. Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market Success in the role requires agility and results orientation, strategic and innovative thinking, a proven track record of delivering new customer-facing software products at scale, rigorous analytical skills, and a passion for automation and data-driven approaches to solving problems. Director of eCommerce Engineering - Responsibilities 1. Leadership and Delivery Oversee and lead the engineering project delivery for the ECommerce Global Multi-Tenant Platform, ensuring high availability, scalability, and performance to support global business operations. Define and execute the engineering strategy, aligning with the company's business goals and long-term vision for omnichannel retail. Ensure high-quality deliverables by establishing robust processes for code reviews, testing, and deployment. 2. Cross-Functional Collaboration Actively collaborate with Product Management, Business Stakeholders, and other Engineering Teams to define project requirements and deliver customer-centric solutions. Serve as a key point of contact for resolving technical challenges and ensuring alignment between business needs and technical capabilities. Promote seamless communication between teams to deliver cross-functional initiatives on time and within budget. 3. Talent Acquisition and Development Build a strong and diverse engineering team by attracting, recruiting, and retaining top talent. Design and implement a robust onboarding program to ensure new hires are set up for success. Coach team members to enhance technical expertise, problem-solving skills, and leadership abilities, fostering a culture of continuous learning and improvement. Maintain a strong pipeline of talent by building relationships with local universities, engineering communities, and industry professionals. 4. Performance Management Define clear, measurable goals for individual contributors and teams, ensuring alignment with broader organizational objectives. Conduct regular one-on-one meetings to provide personalized feedback, career guidance, and development opportunities. Manage performance reviews and recognize high-performing individuals, while providing coaching and support to those needing improvement. Foster a culture of accountability, where team members take ownership of their work and deliver results. 5. Technology Leadership Champion the adoption of best practices in software engineering, including agile methodologies, DevOps, and automation. Facilitate and encourage knowledge sharing and expertise in critical technologies, such as cloud computing, microservices, and AI/ML. Evaluate and introduce emerging technologies that align with business goals, driving innovation and competitive advantage. 6. Continuous Education and Domain Expertise Develop and execute a continuous education program to upskill team members on both key technologies and the Williams-Sonoma business domain. Organize training sessions, workshops, and certifications to keep the team updated on the latest industry trends. Encourage team members to actively participate in tech conferences, hackathons, and seminars to broaden their knowledge and network. 7. Resource Planning and Execution Accurately estimate development efforts for projects, taking into account complexity, risks, and resource availability. Develop and implement project plans, timelines, and budgets to deliver initiatives on schedule. Oversee system rollouts and implementation efforts, ensuring smooth transitions and minimal disruptions to business operations. Optimize resource allocation to maximize team productivity and ensure proper workload distribution. 8. Organizational Improvement Champion initiatives to improve the engineering organization's culture, focusing on collaboration, transparency, and inclusivity. Continuously evaluate and refine engineering processes to increase efficiency and reduce bottlenecks. Promote team well-being by fostering a positive and supportive work environment where engineers feel valued and motivated. Lead efforts to make the organization a "Great Place to Work", including regular engagement activities, mentorship programs, and open communication. 9. System Understanding and Technical Oversight Develop a deep understanding of critical systems and processes, including platform architecture, APIs, data pipelines, and DevOps practices. Provide technical guidance to the team, addressing complex challenges and ensuring alignment with architectural best practices. Partner with senior leaders to align technology decisions with business priorities and future-proof the company's systems. 10. Innovation and Transformation Play a pivotal role in transforming Williams-Sonoma into a leading technology organization by implementing cutting-edge solutions in eCommerce, Platform Engineering, AI, ML, and Data Science. Drive the future of omnichannel retail by conceptualizing and delivering innovative products and features that enhance customer experiences. Actively represent the organization in the technology community, building a strong presence through speaking engagements, partnerships, and contributions to open-source projects. Identify opportunities for process automation and optimization to improve operational efficiency. 11. Additional Responsibilities Be adaptable to perform other duties as required, addressing unforeseen challenges and contributing to organizational goals. Stay updated on industry trends and competitive landscapes to ensure the company remains ahead of the curve. Criteria: Experience and Expertise Extensive Industry Experience 12+ years of experience in developing and delivering eCommerce mobile applications and retail store solutions with multiple concurrent tracks of development and operations. Proven success in leading initiatives that drive business outcomes, scalability, and innovation in eCommerce platforms.Leadership and Team Management 5+ years of experience in building and managing medium-scale teams (10-20 team members) of engineers, technical leads, and managers. Demonstrated ability to optimize team performance, foster a culture of collaboration, and implement career development initiatives.Project Lifecycle Management Skilled in managing projects through the entire lifecycle, from concept and design to development, testing, deployment, and maintenance. Adept at balancing technical, business, and resource constraints to deliver high-quality outcomes.Technical and Professional Skills Project and Technical Leadership Strong project management skills with the ability to lead and mentor technical professionals. Proven experience in scoping, prioritizing, and delivering projects on time, within budget, and aligned with business objectives.Analytical and Decision-Making Skills Ability to systematically gather and analyze relevant data from diverse sources to address complex issues. Skilled in making prompt, insightful decisions under pressure and in ambiguous situations.Interpersonal and Communication Skills Business Relationships and Conflict Management Demonstrated ability to build trust-based business relationships across teams and external stakeholders. Proven capability to anticipate, mitigate, and resolve conflicts across workgroups to maintain team cohesion and productivity.Communication Excellence Strong verbal and written communication skills, with the ability to articulate complex ideas effectively to technical and non-technical audiences. Experienced in delivering engaging presentations to different audiences, including senior leadership and external partners.Interpersonal Effectiveness Exceptional interpersonal skills, including team collaboration, negotiation, and mentorship. A team player who values diverse perspectives, respects all individuals regardless of seniority, and actively contributes to team success.Operational and Organizational Skills Execution and Results Orientation Proven track record in developing and executing detailed plans, managing budgets, and delivering results under tight deadlines. Demonstrated ability to handle complex, fast-paced projects with competing priorities.Vendor and Stakeholder Management Skilled in negotiating and managing vendor relationships, contracts, and service-level agreements (SLAs).Self-Motivation and Independence Self-driven with the ability to work independently, take initiative, and proactively solve problems. Comfortable operating in ambiguous environments, making calculated decisions, and managing risks effectively.Educational Qualification Bachelor's degree in Computer Science, Engineering, or a related field. Equivalent work experience will also be considered.Core Technical Criteria 1. Backend Expertise (Java) Strong Java Knowledge: Expertise in Java frameworks such as Spring & Spring Boot In-depth understanding of RESTful API design, implementation, and optimization. Knowledge of microservices architecture and tools like Kubernetes, Docker, and API Gateway.Scalability and Performance: Experience in building scalable, high-performance backend systems to handle high traffic. Proficiency in tuning Java Virtual Machine (JVM) for optimal performance.Database Management: Hands-on experience with relational databases like Oracle, MySQL, PostgreSQL, and NoSQL databases like MongoDB, Cassandra, or Redis. Ability to optimize database queries and manage large datasets effectively.2. Frontend Expertise (Vue.js) Proficiency in Vue.js: Deep understanding of Vue.js components, Vuex (state management), Vue Router, and the ecosystem. Ability to optimize frontend code for performance, SEO, and user experience.Modern Web Development: Familiarity with JavaScript (ES6+), TypeScript, and tools like Webpack, Vite, or Rollup. Hands-on experience in responsive design, cross-browser compatibility, and progressive web apps (PWAs).3. Full Stack Knowledge Understanding of frontend-backend communication patterns, including REST APIs, WebSockets, and GraphQL. Ability to troubleshoot and resolve issues across the stack (frontend, backend, and database). Platform and Infrastructure Expertise 4. Cloud and DevOps Proficiency in cloud platforms like AWS, Google Cloud Platform (GCP), or Azure. Experience with CI/CD pipelines using Jenkins, GitLab CI/CD, or equivalent tools. Familiarity with containerization (Docker) and orchestration tools like Kubernetes. Experience in implementing scalable, fault-tolerant architectures in a cloud environment. 5. Security and Compliance In-depth knowledge of eCommerce security standards, including PCI DSS compliance for payment processing. Experience in implementing security best practices, such as authentication (OAuth2, SSO), encryption, and secure API design. 6. Observability and Monitoring Knowledge of logging and monitoring tools like ELK Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana, and Datadog. Experience in implementing robust error tracking and alerting mechanisms. Architectural Expertise 7. System Design and Architecture Proven experience in designing and delivering eCommerce platforms that are scalable, reliable, and fault-tolerant. Knowledge of event-driven architectures using Kafka, RabbitMQ, or similar tools. Expertise in load balancing, caching strategies (e.g., CDN, Redis, Memcached), and database partitioning. 8. API Management Experience designing and implementing secure, versioned, and scalable APIs for both internal and external integrations. Knowledge of API Gateway technologies and API rate-limiting strategies. Leadership and Team Management 9. Technical Leadership Ability to guide the team in code reviews, setting coding standards, and adopting best practices in Java and Vue.js development. Hands-on experience in mentoring and growing engineering talent, specifically for eCommerce-focused teams. 10. Collaboration with Product and UX Ability to collaborate with Product Managers and UX/UI Designers to align technical implementation with business goals and user experience. Experience in leading discussions on frontend performance optimization, UX responsiveness, and accessibility (WCAG standards). Emerging Technologies and Trends 11. AI/ML and Personalization Knowledge of AI/ML-driven personalization engines and recommendations for eCommerce platforms (e.g., product recommendations, search optimization). 12. Search and Catalog Optimization Expertise in search technologies such as Elasticsearch, Solr, or custom implementations for product catalogs. Other Must-Have Skills 13. Performance Optimization Proven experience in load testing, stress testing, and optimizing eCommerce platforms to handle millions of transactions. 14. Version Control and Collaboration Tools Expertise with Git workflows, and tools like GitHub, Bitbucket, or GitLab. Familiarity with Agile tools such as Jira & Confluence.

Job Description: Job Purpose To ensure sales orders are received and collated in system and on-time execution of the orders. To interface with customer in case of changes in the order placed. Job Context & Major Challenges Brand operates through various channels like trade, retail, depletion & exports. Thus it is crucial to monitor & constantly try to improve upon the supply chain processes right from order booking, order scheduling, production planning, monitoring & influencing the production lead times for all products, delivery of finished goods to distributors, retail outlets at right time, right cost & right quality. Also it is important to integrate all functions & processes within brand to meet & exceed the OTIF norms and to keep the working capital cost under control. The key challenges for this role are: 1. Matching up to the expectations of the internal/external customers as this position is a point of interface between brand and customers and is fully responsible for the status of the merchandize dispatched. 2. Projections and Inventory tracking as many departments are involved. 3. Availability of merchandise on time in full.hisees and business partners to get their maximum support to make projects success • Dealing with Local authorities to overcome local regulations • Forecasting the risks pertaining to Socio-cultural issues like festivals ,strikes ,local labour holidays etc –and planning the project execution accordingly • Educating and training the vendors to meet the expected execution timelines, budgetary constraints, and quality standards. • Statutory approvals • Procurement in volatile market conditions Varying Geographical locations Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 PPM & BCDS Management 1. Collate orders placed at trade shows/ forward bookings by various customers, agents, retail channels etc. 2. Ensure orders are punched in the system on time for servicing 3. Understand the capacity of mills / garment factories to deliver in relation to the orders placed 4. Interface with customers in case of unavailability of FG demanded 5. Propose merchandise options to customers in case placed orders can't be met in full KRA2 Inventory tracking 1. Monitor stock levels and highlight key observations and concern areas 2. Provide inputs on the merchandise to be pushed for sales KRA3 MIS 1. Prepare order status reports on regular basis 2. Prepare inventory status reports and highlight key observations 3. Highlight the deviations and report reasons for delay in order execution KRA4 Creating Knowledge Base Developing preferred vendor base Training and continuous business assurance to the selected vendors in each Region. Making the best use of their manufacturing capabilities, warehouses and Logistics Facilities. Strengthening the vendors financially (by Bulk orders) to develop machineries and infrastructure for better outputs KRA5 Vendor Management :Forecast accuracy on store handover to VM Projects Handover to VM Handover Time cost savings due to capex cost & saving initiatives Managing projects as per PMI/PMP way (integration of 5 process & 9 Knowledge areas), Developing and sharing Project Management Schedule (MS Project Sheet) with all stake holders to forecast the risks very early ,resource sharing and overlapping of activities to crash the project timelines Report to: General Manager

Who we are: Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. Why you'll love working here: Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day. Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation. Product Design: 3D Design for new product as per the Input from designer. CAD models, Engineering drawing & Assembly design. 3D model rendering for visualization. 3D printing of parts for new product. Innovation for new products through design. Mold Design: Injection Mold Design concept. Prepare input for texturization on injection molds. Coordinate with Vendor for fine tuning of Mold Design. Tool Design: Design of Tools used for production. Design of Drill jigs, Cooling Jigs, locating jigs. Modification in existing product: Responsible to work on product modifications. Changes in Product design from the perspective of quality improvement. Works on the product design from Cost Optimization point of view Maintain drawings in Teamcenter Education: Diploma or Graduation in Engineering Experience Requirements: Minimum 5 years of experience. Knowledge of design software and tools Analytical abilities and problem solving

Who we are: Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. Why you'll love working here: Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day. Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.