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Test Engineer - Servicenow (Atf), India – Tech Ops Icc

Country : India India

Region : Karnataka

Town : Bengaluru

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description

Scope and Responsibilities:
As our ServiceNow ATF Developer, you will perform configuration, development, and operational support tasks for all aspects of the ServiceNow platform including standard configuration, security, data management, reporting and integrations with third party applications while ensuring that data integrity and best practices are maintained. This role will work closely with process owners and stakeholders to deliver technical solutions via SCRUM methodology that solve problems while supporting the long-term health of the ServiceNow platform.
Experience Required:
To make it clear, we're not looking for just anyone. Well qualified candidates must have, and can demonstrate, the following:
The tester must have experience working with the ServiceNow Automated Testing Framework and work well in a collaborative team environment.
Primary responsibilities include, but are not limited to:
* Review and interpret functional and technical requirements
* Create and maintain test scenarios/scripts for manual and automation testing
* Perform functional and regression testing, defect tracking from discovery to resolution
* Clearly communicate issues/defects to appropriate resources in a timely manner
* Collaborate with the development team to resolve defects
* Work with the project team to help plan and estimate test activities for all test phases
* Create training documentation and materials requirements
Experience Preferred:
* Experience with ServiceNow Automated Testing Framework
* Experience with Agile software development
* Experience with manual testing and automation testing
* 2+ years of QA/Testing experience
* Experience with multiple major version upgrades and system patches; explain the common upgrade issues caused by custom development
* Authoring and maintaining technical documentation
* Use analytical skills to investigate issues, find solutions to problems, and improve processes
* Utilize an Agile/Scrum methodology to manage development work


* Bachelor's degree required with 2+ years of relevant experience
* Minimum of 2 years of experience working in the ServiceNow platform as a tester, especially in ServiceNow ATF
* ServiceNow experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess in-depth knowledge of the technical implementation and the skills to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Release, Asset Management, New Call, On Call and Service Catalog
* Experience implementing ITSM best practice processes and procedures in an enterprise environment
* ServiceNow Application Developer certification a plus
* Strong technical and platform knowledge with hands-on experience in root cause analysis and troubleshooting application issues
* Strong communication, organization and problem-solving skills and the ability to work across organizational boundaries are required
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