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Premium Relationship Manager (Mum, Hyd, Chennai) Luxury Brands

Country : India India

Region : Tamil Nadu

Town : Chennai

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

One of the leading luxury retail brands.

Job description

Customer Service:
- Greet every customer and ascertain the customer needs and wants- Deliver TC Experience
- Answer any customer query regarding the store, products, and services
- Explain the CRM program to the customers
- Register every customer into the CRM system and link his purchase
- Feed-in customer information gathered during interaction into the CRM system daily to enrich the quality of the database and information about customers
- Executes quality sales calls
- Develop relationships with key clients in and outside the store
- Ensure thank you call done as per SOG / Ensure timely delivery of merchandise post alteration to customer house as per the deadline
- Ensure customers satisfaction as per Set Behaviors - create a moment of delight to customers and send stories to SGM - positive or negative
- Feed-in customer information gathered during interaction into the CRM system daily to enrich the quality of the database and information about customersVisual Merchandising:
- Implement the plan along with the VM implementer
- Make the VM changes at suitable times periodically
- Replenishment of the stocks to maintain VM Norms
- Crew to check areas before leaving for the day Maintain VM Guidelines
- Change section as per store VM
- Stock ones sold should be replenished from BOH
- Trail room recovery to be done as soon as the customer leaves the storeCash Management:
- Cash and Credit Card Settlement
- Manage the point-of-sale processes including software operation
- To check fake notes while doing a transaction
- Accurate billing /Exchange /Return /discount processes to be followed Standard OperatingProcedures
- Ensure Global Count of the entire merchandise present in the store
- Recording the manual transactions did the previous day into a store (day open)
- Make and mail the daily sales reports to the regional manager
- Self-appraisal to be submitted to the FM
- Co-ordinate with the other stores on AIOS for the garments
- Garment alteration measures to be taken in certain cases
- Timely follow-up & closure of the defect and service garments
- Adhere to 3 minutes billing process
- Daily counts to be done for areas allocated
- Check individual areas for missing tags /wrong barcoding
- Prepare section of the stock audit by doing a global count and part of a stock audit processSales targets
- Meet the individual targets set by the floor manager
- Act as a team player in increasing the sales of the store
- Achievement of KPIs /category revenue / GSPS revenue/ MTM
The candidate with excellent communication skills and presentable only can apply.
Kindly apply for the vacant position, candidates only from Similar Industries are preferable.
Feel Free to contact for any further assistance.
Safe Regards,
Mamta Singh
Oasis
Whatsapp: 8108261061 ( TEXT ONLY ) Please do not share your resume on WhatsApp.

Website: www.oasishrconsultant.com
(Please visit our site for more info).

Profile


Other skills : Communication Skills, Sales, Relationship Management, Regional Management, Merchandising, Process Audit, Auditing, Floor Management, Stock Audit
Experience: 6 to 11 years
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