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Manager Learning & Development & Knowledge Management (M/F/D)

Country : India India

Region : Tamil Nadu

Town : CHENNAI

Category : Human Resources

Contract type : Permanent

Availability : Full time

Job description

Purpose & Overall Relevance for the Organisation:

Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.

Experience in Service Management organizations including support for: design,configuration,development

Drive the evaluation,design,development,testing and implementation of enterprise service management solution and provide input into the unified employee experience design

Experience with IT platforms used within Global Business Services

Key Responsibilities:

Define learning solutions strategy for needs across GBS:

  • Partner with stakeholders to arrive at the right solutions with end user perspective in mind
  • Demonstrate strong curiority to understand customer and their needs to be able to consult and influence right solutions approach
  • End to end partnership with Learning Leads to ensure meaningful design and flawless execution
Stakeholder enegagement & partnership:

  • Build close partnerships with the GBS L&D Leads, HR Leads, Learning CoE and Externla vendors to ensure a coheseive approach to deisgn & development
  • Stay connected to the global learning teams to leverage solutions and also represent GBS voice in to solutions deisgn early on
External vendor engagement :

  • Evaluate need for external vendors where necessary to design best in class learning interventions
  • Build strategic partnerships with vendors for scalable & cost effective solutions.
KM

  • Elicit, model, maintain, and prioritize all requirements for implementation of service management solution(s) across Global Business Services
  • Drive the evaluation, design, development, testing and implementation of enterprise service management solution and provide input into the unified employee experience design; specifically manage the development of a user friendly,
  • Collaborate with Function leaders to ensure consistency in processes, metrics, and continuous improvement of processes
  • Collaborate across GBS capabilities and GBS hubs to ensure two-way communication between the function and GPO (feedback, requirements, operational needs as related to process improvement)
  • Support process owners in change management related to launch and adoption of service mangement solution across GBS hubs, as well as GBS customers.
  • Support function leaders in planning future roadmap/strategy for processes
Key Relationships:

  • Operations Center Leads
  • Function leaders
  • GBS Senior leadership leaders
Knowledge, Skills and Abilities:

  • Experience : 10-15 yrs( KM and L&D)
  • Exceptional communication skills. Proficiency in English language.
  • Ability to work collaboratively and proactively with multi-functional and multi-cultural teams
  • Broad understanding of the current and emerging service management trends and developments
  • Experience with IT platforms used within Global Business Services
  • Experience in Service Management organizations including support for: design, configuration, development and implementation
  • Deep Design L&D technical & domain trainings is a must
  • Experience in global companies or roles is a must
QUALIFICATIONS:

  • 6+ years relevant work experience in the accounting / business area;
  • Degree in Accounting, Business Management, Economics or related areas;
  • Proven work experience in people management / demonstrated ability to manage a medium-sized team
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