Infrastructure Tech Lead
Country : India
Region : Karnataka
Town : Bengaluru
Category : Retail
Contract type : Permanent
Availability : Full time
This position is for a Tech Lead within our Enterprise Technology Organization (ETO) responsible for enterprise infrastructure operations. This team lead will report to a Senior Manager located in Bangalore India. This associate will join the global ETO with team members in Bangalore, Hong Kong, Columbus and New York, and be required to collaborate across all locations in execution of the defined responsibilities.
- Management of the Production Support Tasks
o Ensure availability of the IT infrastructure within the enterprise to agreed upon SLAs and OLAs.
o Respond to and ensure the team is responding to break fix tickets and service requests within the SLAs defined
o Ensure that systems are documented and the documentation is kept current.
o Collaborate with partners across all Global offices to ensure all work for maintaining the network and server infrastructure is visible, executed, and changes are communicated to the appropriate stakeholders.
o Ensure all support processes are followed.
o Lead and manage work assignments for individual contributors on the team.
o Maintain and execute knowledge sharing plans for the team as they join or as gaps in knowledge are identified.
o Serve as the advisor for solutions being implemented within the IT infrastructure domain.
o Prepare and communicate status, issues, and opportunities to management
o Manage individual performance of the associates and on-board new associates
- Providing Solution Design and Implementation Services
o IT Project management and tracking progress of projects
o Investigate and propose new technologies where business needs are identified by the partners in the enterprise.
o Participate in and oversee the activities for all assigned projects from planning to delivery to post-implementation support to ensure that projects meet all the requirements
o Continuously inspect process, services, and physical components of the infrastructure for opportunities to improve. Collaborate with partners across all Global offices to gain buy-in to changes and then implement where appropriate.
- 5+ years of leadership experience
- Must be knowledgeable in IT Infrastructure components such as:
o Server - Windows - AD, Patch Management, VMware
o Cloud concepts
o Network Infrastructure
o Databases - SQL, Oracle or Teradata
o Apple/Windows Engineering
- Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
- Strong collaboration skills across multi-national teams
- Ability to cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation