Analyst - Product Lifecycle Management
PENTLAND
Contract type :Permanent
Availability :Full time
Job description
Job title:
Analyst (PLM)
Date reviewed:
Choose an item. 2025
Job reports to:
Technical Lead (PLM)
Department:
IT Leadership
Decision making responsibilities:
Thought leadership with CONCEPT TO LAUNCH Solutions
Develop team capability, monitor performance, and set team objectives.
Job level:
5-Team Leader/Specialist
Direct reports:
No
Choose an item.
Choose an item.
Type of role:
Specialist
Job purpose:
Explain briefly what the job does and why it exists.
Responsible for implementing and maintaining the PLM application. You will collaborate with cross-functional teams and stakeholders to analyse requirements, develop strategies, and provide technical guidance to ensure successful PLM implementations and ongoing operations. You will understand the product concept to launch business processes, suggest continuous improvements / new initiatives that you will then deliver/support technical solutions to the end-user. This is a multi-faceted role that has great opportunities to explore new technologies for example, Power BI, Illustrator, CLO 3D, Miro, Keyshot and Dropbox, in conjunction with PLM.
Key responsibilities:
List in order of priority, the key activities and outputs of the role, describing what is necessary to achieve the job's end results.
1
Incident Management: Establish and oversee an incident management process to document, prioritize, and resolve IT-related incidents and service requests efficiently.
2
Service Desk Management: Manage a service desk or support team responsible for handling user inquiries and support tickets related to PLM systems.
3
Escalation Handling: Define clear escalation procedures for complex issues, ensuring they are addressed by the appropriate personnel or teams within established timelines.
4
Requirements Gathering: Collaborate with business stakeholders to gather and document requirements, ensuring a clear understanding of their needs and translating them into actionable IT solutions.
5
Root Cause Analysis: Conduct root cause analysis on recurring issues to identify underlying problems and implement preventive measures to minimize future incidents.
6
Documentation and Knowledge Base: Maintain a comprehensive knowledge base and documentation repository for common issues, troubleshooting procedures, and frequently asked questions to facilitate self-help and knowledge sharing.
7
Change Management: Implement change management strategies to facilitate the adoption of new technologies and processes among end-users.
8
Data Validation: Understand the data flow, rules and regulations to ensure the stakeholders follow the business protocols, including new requests for data input fields. Including integration with subsequent systems.
9
10
Key performance metrics:
That the role influences and controls.
1
Personal Productivity: Measure output in terms of project completions, system enhancements, and issue resolutions.
2
Project Delivery: Ability to contribute to project delivery, including the successful implementation of new systems, system upgrades, or system migrations.
3
Incident, Services, & Change, Response and Resolution: Track time taken to respond to and resolve system incidents, services and changes reported by users or detected through monitoring tools.
4
Process Optimization: identification and implementation of process improvements and automation initiatives.
5
Knowledge Sharing and Documentation: Assess the quality and availability of technical documentation, architecture diagrams, and operational procedures.
Key technology capabilities:
SAP AFS knowledge, Python, PowerShell, Figma, etc. Used to help recruiters target specific technologies.
1
PLM, Product Lifecycle Management
2
DeSL PLM, JIRA
3
Product Create / Masterdata Governance
4
Product Merchandising, Product Design and Development, Product Sourcing
5
Apparel and Footwear experiences
Analyst (PLM)
Date reviewed:
Choose an item. 2025
Job reports to:
Technical Lead (PLM)
Department:
IT Leadership
Decision making responsibilities:
Thought leadership with CONCEPT TO LAUNCH Solutions
Develop team capability, monitor performance, and set team objectives.
Job level:
5-Team Leader/Specialist
Direct reports:
No
Choose an item.
Choose an item.
Type of role:
Specialist
Job purpose:
Explain briefly what the job does and why it exists.
Responsible for implementing and maintaining the PLM application. You will collaborate with cross-functional teams and stakeholders to analyse requirements, develop strategies, and provide technical guidance to ensure successful PLM implementations and ongoing operations. You will understand the product concept to launch business processes, suggest continuous improvements / new initiatives that you will then deliver/support technical solutions to the end-user. This is a multi-faceted role that has great opportunities to explore new technologies for example, Power BI, Illustrator, CLO 3D, Miro, Keyshot and Dropbox, in conjunction with PLM.
Key responsibilities:
List in order of priority, the key activities and outputs of the role, describing what is necessary to achieve the job's end results.
1
Incident Management: Establish and oversee an incident management process to document, prioritize, and resolve IT-related incidents and service requests efficiently.
2
Service Desk Management: Manage a service desk or support team responsible for handling user inquiries and support tickets related to PLM systems.
3
Escalation Handling: Define clear escalation procedures for complex issues, ensuring they are addressed by the appropriate personnel or teams within established timelines.
4
Requirements Gathering: Collaborate with business stakeholders to gather and document requirements, ensuring a clear understanding of their needs and translating them into actionable IT solutions.
5
Root Cause Analysis: Conduct root cause analysis on recurring issues to identify underlying problems and implement preventive measures to minimize future incidents.
6
Documentation and Knowledge Base: Maintain a comprehensive knowledge base and documentation repository for common issues, troubleshooting procedures, and frequently asked questions to facilitate self-help and knowledge sharing.
7
Change Management: Implement change management strategies to facilitate the adoption of new technologies and processes among end-users.
8
Data Validation: Understand the data flow, rules and regulations to ensure the stakeholders follow the business protocols, including new requests for data input fields. Including integration with subsequent systems.
9
10
Key performance metrics:
That the role influences and controls.
1
Personal Productivity: Measure output in terms of project completions, system enhancements, and issue resolutions.
2
Project Delivery: Ability to contribute to project delivery, including the successful implementation of new systems, system upgrades, or system migrations.
3
Incident, Services, & Change, Response and Resolution: Track time taken to respond to and resolve system incidents, services and changes reported by users or detected through monitoring tools.
4
Process Optimization: identification and implementation of process improvements and automation initiatives.
5
Knowledge Sharing and Documentation: Assess the quality and availability of technical documentation, architecture diagrams, and operational procedures.
Key technology capabilities:
SAP AFS knowledge, Python, PowerShell, Figma, etc. Used to help recruiters target specific technologies.
1
PLM, Product Lifecycle Management
2
DeSL PLM, JIRA
3
Product Create / Masterdata Governance
4
Product Merchandising, Product Design and Development, Product Sourcing
5
Apparel and Footwear experiences