HERMES careers

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world" Responsibilities Incoming flows: Ensure a smooth and efficient importation process of goods coming from Paris Coordinate with customs broker to ensure smooth process of customs declaration and commodity inspection Coordinate with lab for lab test report before products into market when applicable Supervise and coordinate operational activities for all shipments to the local third-party vendor through: Monitoring the quality, quantity, cost and efficiency of the movements and storage of goods through appropriate KPIs. Allocating and managing staff resources according to the evolution of the needs. Setting clear objectives and measurables, analyzing logistical problems and producing new solutions.Co-ordinate with other department and customer to solve issue and perform special occasion Manage all claims Outgoing flows to stores & e-stores customers: Monitor the daily run of cross-channel fulfillment options: Daily replenishment of the stores Direct e-commerce orders fulfillment with picking, packing and shipping of goods Transfers from store to store Last mile delivery to clients from stores Aftersales movement from India to France or any other relevant destination Liaise and negotiate with the stores, e-stores and logistics supplier to improve the outgoing flows by adapting frequency or defining new shipping methods Other services and value-added tasks Define and implement personalized value-added tasks on products that will be done on site with logistics supplier: stamping, final assembling our adjustments Ensure the warehouse structure, processes, and IT systems support the omni-channel services with a seamless product flows between e-commerce stock and physical stores stock Prepare the appropriate goods for public and staff sales Help the Subsidiary in improving the end of life cycle of products Plan the deployment of future services impacting the logistic with the local and regional Operations departments Certification Project Management Define and implement end-to-end project management of BIS certification and other certifications such as BIS for shoes and furniture, certifications for jewelry, electronics and electricals and others. Work closely and hand-in-hand with finance on the regulatory aspect to clearly define the steps while coordinating internally local retail & ops teams, with Paris métiers teams (when needed with ateliers) and the respective consultants. Regular follow-ups on yearly renewals of the certifications. Define right processes to receive and send shipments for testing of samples when required. Tax & Regulatory Compliances relating to logistics movement: Ensure Product movements, storage and logistics activities comply with group Internal control requirements Ensure all movement within India and International movements are supported with GST compliant documents including E Waybills, Tax Invoices, Delivery Challans etc. To make sure all products are compliant with MRP Labeling requirements at all the times. Operational support for quality control orders from BIS, Import Authorization and related obligations Operational support and control over Cites documents both on Import and re-export Follow and implement BIS Certification process flow once validated by CFO. General topics Ensure security and safety measures in the warehouses and in the different flows are in line with local regulations, requirements of our insurance company and Group security policies Regularly audit the security and safety measures and process adherence to Group policies Ensure CSR initiatives are implemented in the DC to reduce carbon footprint of our logistic activities and any other activities falling under logistics Ensure the logistic strategy revolves around our values: spirit of conquest, creativity, craftsmanship, quality, authenticity and independence Requirements & Capabilities Diploma in Logistic Management, University graduate with 10 years or above logistics experience Good knowledge in Export/Import Transportation, Warehouse Mgt & Customs Clearance, service to retail activities Good interpersonal and communication skill, fluent spoken English. Hindi and Marathi Proficient in using Microsoft Office MS Word, Excel and Power Point, WMS will be a plus To be able to work under pressure with the ability to work logically and systematically Taking initiative for problem solving and decision making while offering creative solutions Communicate & coordinate effectively and proficiently with internal stakeholders ,General Contractors, in a manner that achieves a team environment with winning results Result-oriented and self-motivated, team player Positive mindset, presentable, pleasant and self-initiative The ideal candidate will have outstanding interpersonal skills, adjusting to changing priorities from various directives, and communicate effectively while juggling multiple initiatives simultaneously.

Key Responsibilities 1. Store Leadership & Operations Support the Store Manager in overall store management including sales, customer service, operations, product, and team performance. Ensure daily operations are executed according to brand standards: stock management, security, grooming, CRM, after-sales service, and store maintenance. Lead by example on the sales floor to ensure smooth day-to-day operations and support team members as needed. Act as Store-In-Charge when the Store Manager is absent. 2. Sales Performance & Customer Service Drive individual and team sales performance to achieve or exceed targets. Coach and motivate the sales team to deliver an exceptional, personalized customer experience. Lead and implement initiatives to grow and retain a strong client base, including developing VIP clients and acquiring new customers. Support and encourage clienteling initiatives and CRM activities across the team. Stay informed of market trends and provide relevant insights and buying feedback to the Store Manager. Monitor product sell-through to optimize inventory performance and seasonal sell-out (as per FIFO) 3. People Development & Team Management Supervise, coach, and mentor sales staff through regular performance feedback, goal setting, and on-the-job development. Conduct regular floor observations, coaching sessions, and morning briefings. Foster a strong team spirit based on trust, mutual respect, discipline, and brand values. Ensure the team receives regular training in customer service, product knowledge, and selling techniques. Assist in organizing team activities and maintaining team morale, create a positive work environment. Handle basic disciplinary issues and escalate to the Store Manager or HR when necessary. Requirements & Competencies: Minimum 3-5 years of relevant management experience in luxury retail, fashion, or similar customer-facing industry. Fluent in English. Passionate about fashion, craftsmanship, and luxury service. Strong leadership, interpersonal, and communication skills. High level of professionalism, integrity, and discretion. Proficient in Microsoft Office. Flexibility to work retail hours, including weekends and public holidays.

Major Responsibilities: Responsible for daily store operations Provide excellent customer service and maintains a pleasant shopping environment consistent with our brand image Calls on current and potential customers to establish and maintain client relationship Keep customers informed on new products or services, changes, etc. Identifies and handles client enquiries and concerns Executes sales plans and participates in marketing events and promotion programs Communicates feedback gathered through in-store activities to store management Other duties as assigned Requirements & Capabilities: At least 2 years of relevant experience in high-end fashion, luxury industry or in similar capacity Passion in retail industry with good selling skills Likes fashion and appreciates quality products Fluent in English. Additional languages spoken is a plus. Must be a good team player, pleasant, service oriented with good communication skills Basic computer skills

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world" Major responsibilities 1. Recruitment Liaises and supports departments for recruitment of key positions in accordance with the group budget agreement Develops and maintains relationship with recruitment channels such as employment agencies, universities and other recruitment sources Prepares offers, employment contracts and on-board arrangement on request, Manage key recruitment projects such as store opening, campus recruitment, internship programs etc. 2. Onboarding, Training & development Onboarding a new hire for integration into the company atmosphere and workflow. Work in collaboration with business and regional HR training team to identify training needs Recommends, develop and delivers appropriate management trainings and development programs to employees. Nominates staff to participate in corporate and regional training programs. 3. Compensation & benefits Adapts the compensation policy to the specific situations of each company and market (eg. Drives incentive schemes and improves existing) Coordinates salary surveys and benchmarks competitiveness of compensation and benefits in the region and develop and review salary structure Reviews and manages yearly salary, and other elements of pay performed maintaining internal and external pay equity Ensures payroll and staff benefits execution in accordance to audit requirements Accountable for all HR policies and procedures, ensuring that the policies & procedures are designed, reviewed, monitored and implemented successfully to meet and support the department's needs. Identify gaps in existing HR policies and contribute to the development of new HR policies and procedures. Collects employee opinions and acts as bridge of communication between management and employees Recommends company activities such as team building activities, in house bonding projects and year end seminars Assists management in appropriate resolution of employee relations issues Maintains close working relationship with Paris HR and Regional HR 4. Employee relations Form close partnership and provide consultation and advice to management on HR issues Equipe managers with appropriate tools and knowledge to effectively manage their people in line with people plans. Works with managers to monitor and manage employee relations issues. 5. Talent management Coordinates and handles performance and development review process: identify high potential employees and young hopefuls and recommends development/training or career enhancement programs Provides guidance, timeline and coordinates the roll-out of Annual Performance Review exercise, 7. Reports and Ad Hoc Projects Collects, consolidates and prepares all local, regional and corporate HR reports and other reports for HR planning, Handles and coordinates corporate HR projects such as Stock Option project, New Business Set up, Productivity Benchmark study, etc. 8. HR Compliance Knowledge of employment and labor laws in India Work together with local ICO to define guidelines on HR related topics. Skills and Knowledge Good verbal and written communication skills. Able to liaise effectively with staff and managers at all levels of the organization. Able to influence, negotiate and persuade others. Able to analyze and resolve problems speedily and effectively. Excellent analytical and organizational skills. Knowledge of employment legislation, payroll and market practices applying it in appropriate circumstances Good understanding of training and development programs. Ability to deliver management programs when needed. Personal Attributes Empathetic approach. Excellent communication and interpersonal skills. Ability to get things done in co-operation with others, and as part of a team. Able to manage time effectively and prioritize tasks. Ability to work under pressure at times and effective at working to deadlines. Ability to work independently and to use own initiative with appropriate. Ability to use discretion. Requirements & Capabilities Degree qualified in Human Resources or a related field At least 8 years Human Resources experience, preferably in luxury/retail or with a multinational company