GUCCI careers

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship. Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients. Reporting to the xx, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. Serve customers accordingly with Gucci selling ceremony. Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage. Guarantee cross and up-selling for all product categories Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones Ensure the achievement of individual and Store goals, enhancing and developing the business Foster open and constructive communication with team members, being always collaborative and proposing effective solutions Contribute to managing the visual display of the products in accordance with Gucci visual standards Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures Ensure the products' replenishment and physical inventory of merchandise Follow Company grooming, according with Gucci standards and policies Requirements Functional Proven experience in a similar role within fashion retail companies Proven ability to drive and exceed individual and store result Deep passion for fashion and luxury Excellent commercial awareness and customers attitude High flexibility and ability to adapt to different customers Team-player mentality Strong communication skills Ability to work in a fast moving and dynamic environment Luxury product knowledge Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background."

Role Mission Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear. As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship. Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients. The Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. Key Accountabilities Serve customers accordingly with Gucci selling ceremony. Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage. Guarantee cross and up-selling for all product categories Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury products Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones Ensure the achievement of individual and Store goals, enhancing and developing the business Foster open and constructive communication with team members, being always collaborative and proposing effective solutions Contribute to managing the visual display of the products in accordance with Gucci visual standards Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures Ensure the products' replenishment and physical inventory of merchandise Follow Company grooming, according with Gucci standards and policies Requirements Functional Proven experience in a similar role within fashion retail companies Proven ability to drive and exceed individual and store result Deep passion for fashion and luxury Excellent commercial awareness and customers attitude High flexibility and ability to adapt to different customers Team-player mentality Strong communication skills Ability to work in a fast moving and dynamic environment Luxury product knowledge Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background."

Role Mission The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador" by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities  Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;  Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;  Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;  Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;  Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;  Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;  Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;  Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;  Contribute to upholding the visual display of all products in accordance with Gucci visual standards;  Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;  Adhere to Gucci Image standards and guidelines;  Follow all company policies and procedures. Requirements  3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;  Proven ability to drive and exceed individual and store results;  Proven ability to build lasting relationships with customers and colleagues;  Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;  Strong organization and follow-up skills are essential;  Accuracy and attention to detail needed;  Candidate should be team-focused with a desire to collaborate effectively;  Ability to work in a fast moving and dynamic environment;  High flexibility and ability to adapt to different customers;  Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.