Required Store Manager & Assistant Store Manager & Department Manager
Showoff is a leading chain of retail apparel stores all over Bangalore. catering to men, women & kids.
It is a multi-brand store which has become a popular shopping destination in Bangalore and South India. The core business of Showoff is retail and wholesale of apparel.
Showoff clothes are popularly known for its style, quality and affordability. Clothes at Showoff are known for its distinct style,highly updated with international trends. Showoff's USP lies in its large variety of clothes, reasonabiliity and competitive pricing.
As the idea of fashion culture evolved in bangalore. Showoff opened its first store of 200sqft in Jayanagar, Bangalore. Which today is Showoff's Flagship store covering a total area of 21,000Sqft.
What started out as a small retail space of 200 sqft has rapidly grown to currently 23 stores occupying a retail space of approximately 1,00,000sqft since 1989.
Showoff has been a strong crowd puller at all the shopping areas it is located in.
Showoff also takes pride in its store interiors and store window display. Showoff believes in communicating with the customer through its window displays.
Title: Retail Store Manager( Male)
Reports to:Manager Operations / Cluster Manager / Area Manager
Function: LRBD / Sales & Operation
Note : Only Male Candidates Preferred
Store Operations and Management:
Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Area Manager
Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection
Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store.
Manage the day to day operations of the outlet including, coaching, goal setting, support and development of staff.
Maintain the best retail standards as per the market positioning of the brand
Identify seasonal promos, implement marketing promotions as per guidelines, maximize returns from promotions
Analyze secondary sales and stock in hand on weekly basis and plan for replenishments.
Responsible for Stock & Pilferage maintenance, perpetual inventory and global stock count to control shrinkages and pilferages.
Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory
Sales & Revenue Targets:
Achieve volume and revenue goals at the assigned Company Store
Achieve personal sales goals and the goals set for the Sales Team at the Store
Target fixation & forecasting at SKU level.
Drive sales and achieve targets of the store through superior customer service, events and promotions
Planning & execution of micro marketing activities at ground level
Coach each store employee to establish realistic sales goals for each month and develop an action plan.
Offer them advice, support, and motivation to help them meet their sales objectives.
Assist store employees in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process.
Proactively stay connected to the Customer through various means to evolve and build a long lasting relationship
MIS Submission of daily / weekly / monthly reports to the Management
Manage all other matters pertaining to store sales and perform additional tasks as required
Customer Service and Operations:
Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times.
Ensure positive customer experience being delivered at the store.
Achieve customer satisfaction through development of a customer service oriented culture in the store.
Strengthen brand identity through focused customer engagement and superior brand experience.
Drive Loyalty Program at the Store to increase repeat business
Respond to and resolve customer complaints in a timely manner.
Handle customer queries and complaints efficiently and courteously
Team Management, Recruitment & Training:
Plan and assign goals and tasks to the outlet sales teams.
Train, motivate and guide the outlet sales teams.
Evaluate performance of sales team and provide appropriate feedback.
Conduct recruitment efforts & participate in selection decisions of new employees
New staff induction and development
Identify training needs and define a training calendar for stores staff.
Proven track record of sales success in a retail environment.
Excellent in customer service skills
Able to communicate with people of all levels with good flexibility and initiatives
Good Grooming and a Pleasant personality, energetic, mature and attentive to details
Committed to building relationships with customers
A pleasant disposition, excellent written and spoken communication skills and high enthusiasm levels are important job attributes for this position
Excellent leadership abilities and Team-player