The foundation of Shopper's Stop was laid on October 27, 1991 by the K. Raheja Corp. group of companies. Being amongst India's biggest hospitality and real estate players, the Group crossed yet another milestone with its lifestyle venture - Shopper's Stop.
Personal Shopper is a frontend customer facing profile into sales & retail operations. Personal Shopper provides expert advice and give the highest level of customized and personal customer service possible to individual shoppers by providing advanced knowledge of products, services, and trends. The position defines the highest customer service standards for sales, and customer satisfaction in every retail operation.
EXPECTED END RESULTSMAJOR ACTIVITIES
•Increased Customer Satisfaction
•Increased buying Frequency of High Value Customers
•Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
•Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends/ /Assisted image makeovers/ customized buying.
•To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.
•Increased Average Bill Value
•Increased Items per Ticket of Target Customers•Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
•Focus on increasing the Item per ticket and Average Bill Value
•Increase in membership base.
•Documentation •Educate non-members about the membership programs and encourage black card enrollments
•Keep self-updated on latest style and fashion trends
•Recommending Customers what suits them best, and convincing them on the same.
Decision to recommend customer apparels and brands.
INTERNAL (Roles or teams you need to interact with internally in the organization on a daily basis)
Store Operations team
EXTERNAL (Roles you need to interact with outside the organization on a day to day basis)
7. SKILLS AND KNOWLEDGE
Minimum12th Pass - Fashion/ retail / Aviation/ Hospitality or industry-related degree will be preferred.
• Candidates with experience in Retail / Hospitality/ Aviation.
• Freshers from Fashion Institutes.
• Freshers from other finishing schools like airhostess training academies / Hotel mgmt.
• Freshers from MBA institutes.
Should have flair and passion in customer service