Customer Relations Manager

Tilfi Brands Private Limited, Second Floor, 5 J/B, Dada Jungi House Lane 2, Shahpur Jat, New Delhi, 110049
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Availability :
Full time
Salary :
3-4 lakh p.a.
Experience :
Less than 2 years

Company description

At Tilfi, we like to think of ourselves as a family – our artisans, our team, our customers...all belong to one big, motley crew, who believe in the beauty and promise of handloom. If you share our vision and want to be part of a creative, challenging yet rewarding pursuit, we invite you to join us!

Job description

What you'll do:
- Deliver above-and-beyond customer service through phone, email, live chat and social media
- Liaise efficiently with our team in Varanasi and work with our internal systems to process and fulfill orders
-Resolve any dispatch related issues or customer requests with patience and a sense of humour!
- Think creatively about ways in which we can optimize each customer’s experience


Who you are:
  • Driven by an entrepreneurial spirit with a "no task is too small" attitude
  • Hyper-organized (Because the rest of the family is not!)
  • Excellent spoken and written communications with a keen eye for spotting smelling mistakes and poor grammar
  • Interested in fashion and curious about the possibilities of sustainable fashion
  • Comfortable with Excel, web-interfaces…basically, computers in general!


Udit Khanna