Customer Relations Manager
At Tilfi, we like to think of ourselves as a family – our artisans, our team, our customers...all belong to one big, motley crew, who believe in the beauty and promise of handloom. If you share our vision and want to be part of a creative, challenging yet rewarding pursuit, we invite you to join us!
What you'll do:
- Deliver above-and-beyond customer service through phone, email, live chat and social media
- Liaise efficiently with our team in Varanasi and work with our internal systems to process and fulfill orders
-Resolve any dispatch related issues or customer requests with patience and a sense of humour!
- Think creatively about ways in which we can optimize each customer’s experience
- Driven by an entrepreneurial spirit with a "no task is too small" attitude
- Hyper-organized (Because the rest of the family is not!)
- Excellent spoken and written communications with a keen eye for spotting smelling mistakes and poor grammar
- Interested in fashion and curious about the possibilities of sustainable fashion
- Comfortable with Excel, web-interfaces…basically, computers in general!